If there’s one thing every airline needs to focus on, it’s giving passengers a great in-flight experience. But in flight entertainment systems aside, are you giving your passengers what they really want on their long flights? Let’s take a closer look at four essential features airline passengers are demanding in their flights.
Even though 17% of airline passengers prefer to sleep on their flights, a large percentage of passengers prefer to watch movies and engage in other media. Unfortunately, in-flight subscription services don’t necessarily offer a ton of variety. But to the delight of airline passengers around the world, Netflix plans on working with airlines to create better streaming capabilities within its app. The company announced in September that it would offer its low-broadband mobile technology to airlines starting in 2018. On top of that, many airlines are now launching their own in-flight apps for enhanced in flight entertainment.
If there’s one thing that can ruin a perfectly good flight, it’s poor seating. You know the seating we’re talking about. Sometimes in-seat IFE systems just aren’t enough to satisfy airline passengers. In addition to excellent IFE monitors, consider including the following in a passenger’s seat:
- Airplane plug adapters
- In seat power
- Privacy options
- Reclining seats
- In seat storage space
Amenities are absolutely key, especially on longer flights where a passenger might be on the plane for several hours. While airlines can’t exactly provide a shower and a full bathroom, there are little things that can help passengers feel at home and enjoy their flight. Simple items such as a toothbrush, toothpaste, deodorant, and wet wipes can really make all the difference when it comes to making your passengers feel refreshed and ready to go on a flight. And an airplane plug adapter doesn’t hurt either. Nobody wants a drained phone battery to greet them after a long flight.
Productivity might seem like the last thing that would be on a passenger’s mind during a long flight, but the truth is that it’s important for passengers to feel like no time is wasted during their flight. Access to the internet is key for this to happen. With in flight Wifi, passengers can check emails, attend web conferences, and even complete writing assignments.
The world of air travel is constantly evolving, but so are passengers’ wants and needs. Is your airline up to the challenge of keeping up with its customers?